Go to any print screen in Sage and see if the Outlook icon is active.
When done, open Outlook, then open Sage 100 Contractor.
Example: If you see keys for 9.3, 9.5, and 9.6, then remove 9.3 and 9.5 only.
If there are still more than one, repeat Steps 4 & 5 until only one remains (highest version).
Right-click on that key again and select Delete.
If you see more than one 9.x numeric key, then right-click on the lowest one (should be at the top), select Export, and save the key to your Desktop.
In the Registry, drill down to the follow registry key: HKEY_CLASSES_ROOT \ TypeLib \.
Click your Windows Start button, and in the Search box type regedit.
The following steps are provided as a courtesy. Sage does not support installations of third-party software. Warning: If you are not familiar with the Windows registry, please have an IT professional perform these steps. If this does not resolve, then there may be a registry key from the prior version that needs to be removed: If you have just updated or installed Outlook, you may be able to resolve this issue by simply rebooting your computer, opening Outlook, then opening Sage 100 Contractor.
Test sending any report using the Outlook icon at the top of the report printing window.
When the repair is complete, open Outlook, let it fully load up, the open Sage 100 Contractor.
Locate Microsoft Office in the list of installed programs, right-click on it, and select Change.
Open your Windows Control Panel and go to Programs and Features.
Close all Office applications (Outlook, Word, Excel, etc.) and close Sage 100 Contractor.
Run a Quick Repair on your Office installation:
Go to any report printing window and verify the Outlook and Excel icons are active, then test using them.
Reopen Outlook, then Sage 100 Contractor.
Near the bottom, uncheck the box for "Run this program as administrator" (if the option is grayed out, then click the Change settings for all users button and uncheck the option there).
Right-click on the Sage 100 Contractor desktop icon (not the one in the taskbar at the bottom) and select Properties - if you do not have a desktop icon, then drag and drop the icon from your program list on the Window Start menu to your Desktop.
It is not necessary to run Sage 100 Contractor using the "Run As Admninistrator" option. When Outlook is open it is normally running under your current Windows account, so Sage will not be able to connect when it is run under the built-in Administrator account. When the "Run As Adminstrator" option is selected, Windows see you as opening that program under a different profile on your machine (the built in Administrator account). Turn off option to always open Sage using "Run As Adminstrator"
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